Service Updates

Posted On: 2020-04-11 19:34:16 ; Read: 421 time(s)

 

Update 13th May:

We are continuing to be closed to visitors and won't be opening again for a little while, until we can put all the required measures in place. 

Watch Sara's Update Video

We are still busy with mail order by online sales and over the phone. The office is not always staffed at present so please leave us a message or email us and we will get back to you.

Our excellent Mail Order Service is a great way to still add some orchids to your collection as many shows have now been cancelled. Please, please do continue to place orders, there is a 7-10 day delay in despatch but we will get orders out as quickly as we can. 

We cannot at this time guarantee Express Delivery orders will go out as quickly as normal, but that option will speed up the delivery once despatched.

**If you are ordering a gift for a special occasion please give us the date so we can make sure it**

**gets delivered in time, otherwise your order will be placed in the despatch queue.**

 Thank you to all our customers who have supported us so far, please help us to keep it all going through this difficult time. 


7th May update: Please note -  there will be a delay in despatch of 7-10 days due to high volume of orders and limited staff, we are working hard to clear the backlog of orders. Please continue to order and we will reserve the plants for you ready for despatch as soon as we can. We cannot at this time guarantee Express Delivery orders will go out as quickly as normal, but that option will speed up the delivery once sent.

Any new orders will now be sent after the Bank Holiday weekend, NEW FLOWERING STOCK just added to our Flowering Now section!


17th April update: Please note - as of 17th April, there will be a delay in despatch of 7-10 days due to high volume of orders and limited staff, we are working hard to clear the backlog of orders. Please continue to order and we will reserve the plants for you ready for despatch as soon as we can. We cannot at this time guarantee Express Delivery orders will go out as quickly as normal, but that option will speed up the delivery once sent.

 NEW STOCK OF FLOWERING HYBRIDS NOW AVAILABLE!

Take a look at our Flowering Now section.

11th April update: Please note - as of 11th April, there will be a delay in despatch due to high volume of orders and limited staff, we are working hard to clear the backlog of orders after Easter . Please continue to order and we will reserve the plants for you ready for despatch as soon as we can but new orders will likely be despatched week commencing 20th April. We cannot at this time guarantee Express Delivery orders will go out as quickly as normal, so please select Standard Delivery if possible.

Due to high sales of flowering potplant types we are also expecting new stock in of these so that will be updated here later this week.

Thank you!

Thank you to all our customers who have supported us so far, please help us to keep it all going through this difficult time. 

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